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離陸

Concierge Service

Complete Management from your Entry to Exit

Our International Patient Services will organize your treatment packages, provide visa assistance, arrange an airport pickup and provide  hotel reservations.  We can even assist you with any sightseeing trips you may want to undertake after your recovery. These services include coordinating scheduling of appointments, medical care and advice and ensuring your comfort and well being.

オーシャンビュールーム

01
Executive assistant System

​Each patient is assigned a dedicated concierge to assist with scheduling appointments, providing medical support, admission and discharge procedures, and other hospital administrative procedures.

雪山を臨む冬のリゾート

02
Patient Support Services

A dedicated Patient Support Services team for booking flights, hotels, cabs and more

Your treatment journey

​Have your medical history analysed

​Once we receive your request, our team of medical experts will analyze your medical history through medical records and images and advise you on the right treatment solution.

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Creating a travel schedule

On confirming your travel dates, the House of Orsini Concierge service will organise all your appointments, local transport and accommodation/hotel booking. Once you arrive, your appointed International Patient Care Executive will pick you up from the Airport and provide all the required assistance throughout your stay

病室での医師の診察

Get assistance from admission to discharge

At the hospital, beginning with the admission process, doctor consultations and treatment, all the way to recovery and discharge, our international patient services buddies will be with you every step of the way. Following successful treatment, the doctor will advise you on post-treatment care and follow-up assistance for future appointments, if required

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Follow-up after going home via Telemedicine(Members only)

House of Orsini Concierge servicemakes it easy to contact your doctor once you are back home through our user friendly online phone, video or email consultation service. You can connect with any of our doctors at the click of a button. 

飛行機のオンボーディング

We provide our members with a luxurious medical journey.

Documents required for medical travel approval process

1. A patient’s passport copy with a certified signature.
2. A companion’s passport(s) copy(ies) with a certified signature(s).
3. An updated medical report with relevant investigation results.
4. An Affidavit of Support.* (Only for patient with companions.)
5.  Referral letter from a doctor in the country of current residence

Documents required before departure

1. The Certificate of Entry (COE).
2. A valid visa. (Only for countries that require Visa).
3. A flight ticket.

Preparation before Hospitalization

Patients, including medical travelers, can only be admitted to Hospital upon a physician’s recommendation.

During the admission process, patients will be informed of the following:

  • Types of inpatient rooms

  • Pricing of the inpatient rooms, services and daily meals

  • The estimated cost of operation and procedure

  • Deposits

  • Various modes of payment accepted

  • Permission to leave the hospital

  • Policy regarding guests staying overnight with the patient

  • Information on infection control, prevention and patient safety

  • Policy regarding procedures, medication and treatments at the hospita

  • Policy regarding procedures, medication and treatments at the hospital

  • Inpatient nutritional plans

  • Valuables and safety box

  • Information on visas and possible extensions

セラピスト

When you stay at Hospital you are taken care of by a professional team of staff and nurses who are an expert in addressing your specific needs. We are dedicated to making your patient stay a smooth and exceptional experience.

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