top of page

Concierge Service For patients 

Complete Management from your Entry to Exit

Our International Patient Services will organize your treatment packages, provide visa assistance, arrange an airport pickup and provide  hotel reservations.  We can even assist you with any sightseeing trips you may want to undertake after your recovery. These services include coordinating scheduling of appointments, medical care and advice and ensuring your comfort and well being.


Dedicated Buddy System

A dedicated buddy is assigned to each patient to help in scheduling appointments, support your medical care, help in hospital admissions and discharge as well as other hospital administrative processes


Patient Support Services

A dedicated Patient Support Services team for booking flights, hotels, cabs and more

Your treatment journey


Have your medical history analysed

Your request is received and your medical history is analysed by our team of medical experts to advise you on the appropriate treatment solutions.


Consult even before making a trip

Before you make travel plans, we can schedule an appointment with the concerned Concierge service to discuss your medical condition in detail through our telemedicine service.


Confirm your dates, 

On confirming your travel dates, the House of Orsini Concierge service will organise all your appointments, local transport and accommodation/hotel booking. Once you arrive, your appointed International Patient Care Executive will pick you up from the Airport and provide all the required assistance throughout your stay


Get assistance from admission to discharge

At the hospital, beginning with the admission process, doctor consultations and treatment, all the way to recovery and discharge, our international patient services buddies will be with you every step of the way. Following successful treatment, the doctor will advise you on post-treatment care and follow-up assistance for future appointments, if required


Follow-up after going home via Telemedicine

House of Orsini Concierge servicemakes it easy to contact your doctor once you are back home through our user friendly online phone, video or email consultation service. You can connect with any of our doctors at the click of a button. 


Have all your documentation taken care of

On discharge from the hospital we assist you with all your post hospitalisation queries, arrange all your medical reports, support you through the discharge process and finally drop you back to the airport and even see you till the aircraft door.


Medical Travel Guides


1. A patient’s passport copy with a certified signature.
2. A companion’s passport(s) copy(ies) with a certified signature(s). [max. 3 companions, 1 only preferred]
3. An updated medical report with relevant investigation results.
4. An Affidavit of Support.* (Only for patient with companions.)
5. A Referral Letter from a doctor in a current country, stating the need to seek treatment in that Hospital.


1. The Certificate of Entry (COE).
2. A valid visa. (Only for countries that require Visa).
3. A flight ticket.


When you stay at Hospital you are taken care of by a professional team of staff and nurses who are an expert in addressing your specific needs. We are dedicated to making your patient stay a smooth and exceptional experience.

Preparation before Hospitalization

Patients, including medical travelers, can only be admitted to Hospital upon a physician’s recommendation. Click here to book an appointment

During the admission process, patients will be informed of the following:

  • Types of inpatient rooms

  • Pricing of the inpatient rooms, services and daily meals

  • The estimated cost of operation and procedure

  • Deposits

  • Various modes of payment accepted

  • Contract company

  • Permission to leave the hospital

  • Policy regarding guests staying overnight with the patient

  • Information on infection control, prevention and patient safety

  • Child delivery

  • Policy regarding procedures, medication and treatments at the hospita

  • Policy regarding procedures, medication and treatments at the hospital

  • Inpatient nutritional plans

  • Valuables and safety box

  • Loss and damage policy of hospital property

  • Equipment and tools to be employed in the hospital

  • Information on visas and possible extensions

 Begin doing what you want to do now. We are not living in eternity. We have only this moment, sparkling like a star in our hand, and melting like a snowflake.
Francis Bacon
bottom of page